Customer service

Customer Service Roles Hours: Volunteer hours are flexible—contribute as much or as little time as suits you Responsibilities: Meet and greet all visitors by creating a warm and welcoming atmosphere Check items in and out following correct processes & procedures Keep the area clean and tidy before and after lending sessions Open premises at fixed, regular times for members to borrow Maintain and clean items Take receipt of donations and add them to the library Maintain the online borrowing platform MyTurn to monitor items available, reserved, loaned and overdue Answer visitors’ questions and help them use the online borrowing platform Take membership payments (most payments are made online via the MyTurn booking system however there is an option to pay cash on arrival) As a volunteer, what do you get? Become part of a team of local volunteers, all cheering you on Learn new skills like PAT testing, event planning, digital skills, etc. Support and training for the role where you can learn at your own speed